We ship flooring and related materials throughout the United States and Canada. In some cases we will also get involved with exporting into other countries, upon request. We offer the most competitive freight rates currently available.
We use some of the largest and most well-respected carriers in the industry. These carriers or freight companies are third party meaning we contract them to deliver orders to you. We do not operate any of our own trucks and therefor do not deliver anything ourselves. All they handle is this type of freight, which is referred to as "LTL"—Less Than Truckload quantities. These companies' rate of claims or damaged material is less than 1%. We use these companies to get you the absolute lowest freight rate on your order. These companies do have certain terms that you need to be aware of. The following are some of these terms and conditions.
You can choose to have your order delivered to your home, a business, or you can pick it up at a designated freight terminal in your area. Usually, the charge for having the order sent to a business or delivered to a freight terminal is slightly less than to a home. If you choose this option, we will notify you as to the terminal location AFTER you make a purchase.
You must have someone at the delivery location to help unload the order. Deliveries are "curb side". The driver's will not bring the material into your home. If you are handicapped or have no way of assisting the driver, please call our office and we will explain the extra fee to have the material unloaded. There is also a “white glove” type service available for an additional fee. Please consult with one of our representatives for more details.
The freight carrier will usually contact you prior to the delivery. We will send you an e-mail listing the terminal phone number and a tracking number. If you have not heard from the freight carrier by the time you have received this e-mail, we suggest that you contact them to confirm the delivery date and time. The freight company will usually give you the date of delivery, and a time window which should be a two to six hour time span. Whoever is accepting the delivery must inspect it and sign for the order according to the Delivery Checklist we send you.
We make it simple for you to work within these terms. We provide you with the tracking number and a terminal telephone number in order for you to track your order and schedule a delivery day and time that will be convenient for you. In most cases, the trucking company can narrow the delivery time down to a two- to six-hour window.
You need to make sure that the order is inspected when delivered. We provide you with a detailed inspection checklist to follow. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company. We are referring to damage by the trucking company, not manufacturer defects. If there is any damaged material, we will immediately reship your replacement for this material, as long as it was noted in the paperwork.
Once an order is received by phone, on our website or through one of our partner websites, it generally takes one to three business days to process. After the order is processed, it is picked up by our freight carrier. The order should then take seven to ten business days to arrive at your location. We usually tell customers to figure one and a half to two weeks total time however that are many factors that can cause that time to vary including the time or year, etc. We do not guarantee any delivery dates or times. In some cases guaranteed delivery services may be available as an added service at an additional charge.
This estimated time applies to the contiguous 48 United States. Delivery time may be longer to Alaska, Hawaii, Canada, and anywhere outside the United States. If part of the order or the entire order is not in stock, we will immediately notify you and advise you of your options.
Most orders shipped via common carrier (trucking lines). We cannot send any box material via UPS, Fedex etc.
If you have any other questions or concerns, please reach us on our Flooring Hotline and we will be more than happy to talk with you.